Hefei owners at their own expense to repair car accidents continue to 4S shop claims were ignored

It was a matter of course that the car had a fault in the warranty period to check the claim at the 4S shop. However, Mr Li was disregarded and impolitely treated by the 4S shop when he claimed the car.

To save time to repair at your own expense

The owner, Mr. Li, purchased an imported modern Phase One sedan in November 2015. In the middle of last month, the air-conditioner of the car was found to have malfunctioned, and it was convenient to drive 340 kilometers of the 20th to go to the Dongyuan Modern 4S shop in Hefei, Anhui Province for testing. After testing 6, 4S shop maintenance personnel require the owner to replace the air conditioning ice, the cost is 395 yuan, but the problem is not resolved, 4S shop off time is closer to the smart next check. On the second day of inspection, it was found that the air-conditioning compressor had failed and needed to be replaced. However, at the time, there was no replacement of parts at 4S. In order to save time, Mr. Li requested that the 4S shop mail the parts to Mr. Li’s place of residence and replace them at his own expense. After replacing the accessories, it took one day and the malfunction occurred again. 4S shop asked Mr. Li to drive back to the store to check

The fault is still treated badly by 4S stores

On August 9th, Mr. Li returned to the 4S shop again and asked to check the air-conditioning problem. However, he was met with the reply of the reception staff: "The replaced compressor did not bring maintenance inspections." Therefore, Mr. Li had to let the 4S shop repair the car first, the compressor sent a friend to express delivery, after repairing a good car and so on after the compressor was sent, and then mention the car. The receptionist at 4S shop broke up with Mr. Li when he spoke. After that, the staff immediately stopped the inspection and did not give any maintenance. The after-sales manager did not see it. At that time, Mr. Li was harassed and stuck in the 4S shop maintenance department, 4S staff attitude was very poor, the car status has not been resolved, 4S shop actually reply to solve, simply bad behavior, 4S shop then alarm, under the police's advice And no longer entangled, can only be repaired the next day.

Posting complaints online is threatened by car crashes

In the evening of the same day, Mr. Li sent a complaint on the Internet with a depressed mood. On the second day, the 4s shop called me and asked me to check for maintenance. I asked Mr. Li to delete the sticker. Mr. Li claimed that after repairing the car, he would delete the post and asked me to return the cost of replacing Freon for the first time by 395 yuan. 4S The shop did not agree, and the after-sales manager did not show up.

4S shop master checked after 4 hours that the vehicle version of the computer needs to be replaced, they will prepare a claim, the reception staff and said that after the deletion of the post to give a claim, desperation Li deleted the net post, 4S shop only Make a claim to Mr. Li. Mr. Li only continued to wait in Hefei for two days. As a result, after the replacement of the accessories at the 4S store, the fault remained unresolved. He asked Mr. Li to park in Hefei, where I let the car return more than 300 kilometers. Do not give the exact time of repair. Mr. Li had no choice but to go home and wait for news until August 20th. During the period of Mr. Li's complaint to the modern customer service for the car, he complained to the industrial and commercial department and he did not receive any reply. It was a matter of complaint.

Xiao Bian Comments: In this matter, the quality of service on the 4S store has a lot of problems and faults. The owner just wants to protect his own legitimate rights and interests. It is a matter of course that the vehicle is sold to the manufacturers within the warranty period of the Three Guarantees, and the 4S shop is also obligated to assist the owner in vehicle claim matters. However, this 4S shop not only does not serve the owner well but instead threatens the owner in disguise with the owner’s rights in disguise. Dare to compliment. This is also a microcosm of auto manufacturers' lack of supervision on 4S stores. Although owners lose time and money, manufacturers lose the image and reputation of a brand, and lose their future customers.

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